Frequently asked questions
Quick answers about how Runhome turns a home repair question into a contractor-ready estimate — and what happens after you book. Still stuck? hello@runhome.com.
How does Runhome work?
Runhome turns a home repair question into a contractor-ready estimate in three steps. First, scan: snap photos of the issue from your phone. Second, chat: describe the problem in natural language while Runhome asks targeted follow-ups to clarify scope, budget, and urgency. Third, quote: receive competitive bids from vetted contractors with a transparent breakdown of labor, materials, and timeline. Most diagnoses produce a structured estimate in under 10 minutes.
Is Runhome free to use?
Yes. Getting an estimate on Runhome is free — scan an issue, describe it in chat, and compare quotes from vetted contractors without any charge. There is no signup fee and no subscription.
How long does it take to get an estimate?
Most Runhome diagnoses produce a contractor-ready scope in under 10 minutes. The chat walks through the essentials — room, issue, urgency, budget — surfaces likely root causes, and outputs a structured estimate you can use to gather quotes. Larger projects involving multiple trades can take longer.
What kinds of home projects does Runhome handle?
Runhome covers common home maintenance and repair across plumbing, HVAC, electrical, roofing, handyman, painting, and general repairs. Typical examples include garbage disposal issues, running toilets, leaks under sinks, water heater replacements, breaker panel work, and roof inspections. For larger renovations, Runhome scopes the project and matches you with contractors who specialize in that class of work.
How does Runhome vet contractors?
Every Runhome contractor is verified before appearing in your quote results. Verification covers licensing where required by state or local law, insurance, and a documented service history. Matches are then filtered by scope, location, availability, and project type — so the contractors you see actually do the kind of work you are requesting.
What is the 180-day guarantee?
Work booked through Runhome is backed by a 180-day guarantee on the original scope. If an issue covered by the original work reappears within 180 days of completion, contact Runhome support and we will work with the contractor — or another vetted pro — to make it right. Full terms are provided when you book.
Where is Runhome available?
Runhome is actively expanding to new metros. To check availability for your address, start a free diagnosis — Runhome will confirm whether vetted contractors are matched to your area and connect you with the nearest options if direct coverage is not yet live.
Who is behind Runhome?
Runhome is operated by Base Research Inc., headquartered at 91 Filbert Avenue, Sausalito, CA 94965. For support or partnership questions, contact hello@runhome.com.